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Billing

Manage your billing preferences

The "Billing" tab allows you to manage your existing plan and monitor your task usage for the month.

Setting Workspace Task Limits

You can set soft and hard limits on your workspace executions:

  • Soft Limit: receive an email notification when you hit a specified # of tasks

  • Hard Limit: prevent users from executing beyond a specified # of tasks

For additional information regarding our plans, visit our Pricing Page.

AEO Answers Billing

Every prompt you track in Insights is run daily across AI platforms, and each run produces an Answer that AirOps captures and analyzes. Answers are billed as tasks: each Answer fetched debits tasks from your workspace's monthly task balance.

Answers billing is rolling out across plans. If you do not see Answers usage or the Protect Answers Tracking setting in your workspace, you are on a legacy plan that still uses the previous limit-based model, where tracking is capped rather than billed.

How Answers Are Calculated

A single tracked prompt does not produce one Answer. AirOps re-runs each prompt across every platform, region, and persona you have configured, so usage scales with your tracking setup.

For each tracked prompt, the monthly Answers are:

platforms × regions × (1 + named personas) × 30 days

Where:

  • Platforms are the AI engines the prompt is assigned to (ChatGPT, Gemini, Perplexity, Google AI Mode, Google AI Overview, Claude).

  • Regions are the countries you track the prompt in, set under your Brand Kit's Insight Settings.

  • Named personas are the custom personas you define. The 1 represents the default persona, which is always included unless you deselect it for a prompt.

  • 30 days reflects daily monitoring across a month.

Google AI Overview ignores personas. It always runs once per region per day, regardless of how many personas you have configured.

For example, a prompt tracked on ChatGPT, Gemini, and Perplexity, in the United States and the United Kingdom, with the default persona plus two named personas:

Provider Multipliers

Most platforms debit one task per Answer. Some providers cost more to run and carry a multiplier.

Provider
Tasks per Answer

ChatGPT, Gemini, Perplexity, Google AI Mode, Google AI Overview

1

Claude

4

Claude Answers debit four times as many tasks as a standard provider because their underlying processing cost is significantly higher.

How Answers Are Billed

Answers are billed as tasks, the same unit used across the rest of AirOps. Each Answer fetched debits your workspace's monthly task balance, including the provider multiplier above.

Answer usage follows the same task billing behavior as other AirOps activity. If your workspace exceeds its included monthly task balance, subsequent Answers are billed as incremental tasks.

Protect Answers Tracking

Protect Answers Tracking reserves tasks for your Answers monitoring so your Insights data keeps updating even as your workspace approaches its usage limit. You will find it in the Usage → Limits section, where it is marked Recommended.

When the setting is on:

  • AirOps reserves the tasks projected for Answers tracking through the end of the month.

  • Other actions, such as running workflows and playbooks, are paused when the workspace reaches its limit, so the reserved Answers tasks are preserved.

  • The card shows how many tasks are currently reserved and what share of your included tasks that represents (for example, 4,500 (15%) tasks reserved).

When the setting is off, Answers tracking competes with all other usage for the same task budget, and monitoring can stop if the workspace runs out of tasks.

Only workspace Admins can change this setting. It applies alongside the soft and hard limits described in Setting Workspace Task Limits.

Frequently Asked Questions

What happens if I run out of tasks?

If you run out of tasks, you can keep using AirOps but you will be charged for incremental usage beyond your initial allotment. Your tasks will automatically reset to your plan's monthly allotted amount at the beginning of the next calendar month.

If an error occurs and my Workflow doesn't complete, will I still be charged for tasks?

You will only be charged tasks for steps within your Workflow that run successfully. Steps that error out will not be charged, but if you have other Workflows embedded in your Workflow that incur tasks, you will be charged for those.

How can I track my task usage?

You can track task usage in the Usage tab. The tab shows pacing against your monthly task allocation, where tasks have been used and by whom, testing task usage, and usage limits.

How can I test without using production tasks?

Workflow tests and Playbook runs started from the editor use testing tasks first. Each workspace has 50,000 free testing tasks per month for iteration. After the testing task balance is depleted, additional editor runs use production tasks.

For Workflow task usage, refer to these parameters:

  • Text input step - no task usage incurred

  • Code step - maximum 1 task per Workflow run

  • Vector DB call - 1 task per call

  • LLM step with your own API key - 1 task per call

  • LLM step with an AirOps hosted model - tasks proportional to usage

  • Other API step - 1 task per call

  • Output step - no task usage incurred

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